We have a limited window to cancel orders once placed. This article provides helpful details about the information on the topics listed below.
Basic Cancellation Policy
Made-To-Order Items
All our dresses/lace slip overlays, boleros, ponchos and accessories are made to order
These items take several weeks for production and are made to each brides specific size as requested at the point of ordering.
Unpaid order of Made-to-Order Items:
Order will be automatically cancelled after 24 hours.
Paid order of Made-to-Order Items:
We want you to have peace of mind, knowing that your order will arrive in time for your special event. As a result, we aim to start producing your purchased items within 24 hours of the order being confirmed. However, we appreciate these items are important purchases, which is why we have extended our cancellation window for Made-to-Order items.
The following is our detailed cancellation window & refund policy for Made-to-Order items:
|
Cancellation Windows |
Refund Policy |
|
Within 24 hours of order confirmation |
Full refund of the price paid for the items + shipping fee + shipping insurance (If selected) |
|
24–72 hours after order confirmation |
80% refund of the price paid for the items + shipping fee + shipping insurance (If selected) |
|
72-120 hours after order confirmation |
50% refund of the price paid for the items + shipping fee + shipping insurance (If selected) |
|
>120 hours after order confirmation |
Refund of shipping fee and shipping insurance (If selected) only |
Once your order is shipped, it cannot be cancelled.
If you want to cancel your order, please log in to My Orders, select the order, and request cancellation. Or you can contact us for help.
Cancellation Instructions
Step 1: Go To Your Order Page
Ordered Through Account:
Log into your Boho Bride Freedom Collection account and click here to go to your orders page. If you have trouble getting into your account, you may have used Guest Checkout.
Ordered Through Guest Checkout:
Click here and fill out your order number and the email used to place the order (where you have received emails related to your order) to pull up your order page.
If you don’t remember whether you used your account or Guest Checkout to place your order, try both of the above instructions, and if neither work, email us straight away with your order details.
Step 2: Submit Your Cancellation Request
Find the order that you need to cancel and get into the order details page.
Click on the “CANCEL” button under “Action” on the order details page.
Choose the reason for your cancellation, and click “Confirm“.
For some specific payment methods, for example, Wire Transfer, you’ll need to input your account information after selecting the reason for cancellation.
Please Note: By submitting the cancellation request, it doesn’t mean that the order is successfully cancelled. Our website will automatically create a ticket for your request and forward it to our admin team. They’ll check the order status and contact you afterward.
Important Notes
Once a cancellation request is processed, it cannot be reversed. You would need to place a new order to get the item(s).
Once your order is shipped, it cannot be cancelled. You’ll need to wait for the order to arrive and request a return. Please Note: The following items (and any others marked as non-returnable on their ordering page) are non-returnable:
– Custom-Made Dresses
– Made to order Dresses over size 18
– Slip dresses over size 18
– Lace overlay dresses over size 18
– Boleros and Ponchos over size 18
– Extra long dresses
– Dresses with extra bra cups added
– Bustle Pins and accessories
– Special occasions wear
– Bridesmaids
– Fabric Swatches